Terms of Use

The Platform is operated as a technology-based interface and intermediary platform, facilitating access to certain digital services, functionalities, or interactions, and does not, unless explicitly stated, assume the role of a principal service provider. The Company functions strictly within the legal framework of an intermediary as defined under the Information Technology Act, 2000 and shall not be held liable for third-party actions, omissions, representations, or conduct.

The Company reserves the absolute right, at its sole discretion, to modify, suspend, withdraw, or discontinue any part of the Platform or services at any time without prior notice and without incurring any liability.

The use of the Platform is strictly limited to individuals who are legally competent to enter into binding contracts under applicable laws of India. By using the Platform, the User represents and warrants that they are at least 18 years of age and are not disqualified from contracting under any applicable law.

Any use of the Platform by a person who does not meet the eligibility criteria shall be deemed unauthorized, and the Company reserves the right to terminate such access without notice.

In order to access certain features of the Platform, Users may be required to register and create an account by providing accurate, current, and complete information. The User shall be solely responsible for maintaining the confidentiality of login credentials and for all activities conducted under their account.

The Company shall not be liable for any unauthorized access, misuse, or loss arising from failure of the User to safeguard account credentials. The User agrees to immediately notify the Company of any suspected unauthorized use.

The User undertakes to use the Platform strictly in compliance with applicable laws and shall not engage in any activity that is unlawful, fraudulent, abusive, defamatory, obscene, or otherwise objectionable. The User shall not attempt to gain unauthorized access to the Platform, interfere with its functioning, introduce malicious code, or engage in reverse engineering, data mining, or any activity that may compromise system integrity.

Any violation of this clause shall entitle the Company to take immediate action, including suspension or termination of access and initiation of appropriate legal proceedings under applicable statutes.

Wherever applicable, the Platform may facilitate payments through third-party payment gateways. The User acknowledges that such payment services are governed by their respective terms and policies, and the Company shall not be liable for any transaction failures, delays, or unauthorized transactions.

All prices displayed on the Platform are subject to change without prior notice. The Company reserves the right to correct any pricing errors and to cancel or refuse any transaction at its discretion.

All payments made through the Platform shall be treated as final and non-refundable, except in cases where a refund is expressly permitted at the sole discretion of the Company. Refunds may be considered only in cases involving duplicate transactions, technical errors attributable to the Platform, or failure of service delivery due to system malfunction.

Refund requests, if any, must be raised within a reasonable period, and approved refunds shall be processed within a reasonable timeframe, typically ranging between 7 to 15 working days. Under no circumstances shall refunds be granted for reasons such as change of mind, partial usage of services, or user negligence.

All applicable taxes, including Goods and Services Tax (GST), shall be levied in accordance with the provisions of the Central Goods and Services Tax Act, 2017. Users are required to provide accurate billing details for invoicing purposes. The Company shall not be responsible for any incorrect tax information arising due to inaccurate details provided by the User.

All intellectual property rights associated with the Platform, including but not limited to trademarks, logos, software, content, design, and databases, are the exclusive property of VRK Enterprises and are protected under applicable laws, including the Copyright Act, 1957.

Any unauthorized reproduction, distribution, modification, or use of such intellectual property shall constitute a violation of law and may result in civil and criminal liability.

The Company collects, processes, and stores personal data of Users in accordance with applicable laws and for purposes including service delivery, improvement of user experience, analytics, and legal compliance. Such data may include personal identification information, device data, and usage patterns.

While the Company adopts reasonable security practices to safeguard data, the User acknowledges that no electronic transmission or storage system is completely secure, and the Company shall not be liable for any unauthorized access beyond its control.

The Platform and all services are provided on an “AS IS” and “AS AVAILABLE” basis without any warranties, express or implied. The Company does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or harmful components.

Any reliance placed by the User on the Platform or its content is strictly at the User’s own risk.

To the maximum extent permitted by law, VRK Enterprises shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities arising out of or in connection with the use or inability to use the Platform.

The User agrees to indemnify, defend, and hold harmless VRK Enterprises, its proprietors, employees, and affiliates from and against any claims, liabilities, damages, losses, or expenses arising out of the User’s violation of this Agreement, misuse of the Platform, or infringement of any rights.

The Company operates in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and shall be entitled to safe harbour protection for third-party content, provided due diligence requirements are fulfilled.

The Company reserves the right to suspend, restrict, or terminate User access at its sole discretion, without prior notice, in cases of violation of this Agreement or any applicable law. Upon termination, all rights granted to the User shall cease immediately.

The Company shall not be held liable for any failure or delay in performance arising out of events beyond its reasonable control, including but not limited to natural disasters, acts of government, cyber-attacks, power failures, or network disruptions.

Any dispute arising out of or relating to this Agreement shall be resolved through arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by the Company, and the seat and venue of arbitration shall be Amritsar, Punjab. The proceedings shall be conducted in English.

Subject to arbitration, the courts at Amritsar shall have exclusive jurisdiction.

The Platform complies with the policies of Google Play and Apple App Store. However, these platforms shall not be responsible for the content, operation, or services provided by VRK Enterprises, and any claims shall be directed solely against the Company.

Users shall comply with all applicable cyber laws, including provisions of the Information Technology Act, 2000, and any violation may result in reporting to appropriate authorities and initiation of legal proceedings.

The Company reserves the right to modify, amend, or update this Agreement at any time. Continued use of the Platform after such changes shall constitute acceptance of the revised terms.